Director of Fraud Risk Strategy
Direct Hire
Banking Expert
Charlotte, North Carolina
Direct Hire
Banking Expert
Charlotte, North Carolina
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Job Title: Director of Fraud Risk Strategy
Heitmeyer Consulting is currently seeking a Director of Fraud Risk Strategy full-time opportunity with one of our financial services clients. This role will be onsite in Charlotte, NC, Birmingham, AL, or Memphis, TN. The primary role of this position is supporting the Director, Fraud Protection Services ensuring the organization’s goals and objectives are achieved. The Fraud Risk Strategy role has three primary day-to-day responsibilities. The first is ensuring the rules used to identify both real and fraudulent payment transactions are current and accurate. Second is providing critical reporting and analytics which demonstrate the organization’s effectiveness at achieving this goal. Third, is providing capacity planning recommendations for each group within FPS to ensure proper staffing levels to meet daily volumes. This position must demonstrate a strong technical knowledge of the tools used to meet these requirements but must also have strong interpersonal skills to communicate across the organization. By analyzing the data, they must be able to identify emerging fraud trends quickly and then adjust the rules thus ensuring a positive customer experience and minimal fraud losses for the bank. This role must have a clear end-to-end understanding of how payments are processed from initiation through settlement. This individual must consistently demonstrate strong technical skills, critical thinking skills and the ability to communicate with all levels of the Bank.
Job Summary:
- Develops and maintains rules/models used to identify and out sort potential fraud payments for review and decisioning.
- Develops detailed fraud reporting on the success/failure of the rules which include false positive ratios and fraud losses avoided.
- Determines opportunities to leverage both RPA and AI to improve the quality of the rules and the identification of emerging fraud trends.
- Understands the end-to-end flow within Fraud Protection Services to provide total cost reporting on rules/decisioning
- Provides guidance to LOBs on new payment product offerings or changes that may affect fraud losses/customer experience.
- Sets key performance indicators to measure and improve team performance.
- Develops and maintains capacity planning models for each area of Fraud Protection Services to complete day to day volumes and achieve service levels.
- Leverages these tools to model changes to the operating environment to ensure change readiness.
- Evaluates risk factors when making critical business recommendations.
- Promotes ethics and compliance; identifies opportunities and takes action to enhance compliance within the organization; completes internal testing to ensure compliance.
- Responsible for interviewing, hiring, planning, assigning work, appraising performance, progressive discipline and resolving problems.
Job Requirements:
- Bachelor Degree required; Masters Degree preferred or combination of education and work experience.
- Minimum of 8-10 years of industry experience required; 10+ years preferred
- Must have minimum of 8-10 years of personnel management experience
- Must have 8-10 years of payment or deposit experience.
Heitmeyer Consulting is an equal opportunity employer and we encourage all qualified candidates to apply. Qualified applicants will be considered without regard to minority status, gender, disability, veteran status or any other characteristic protected by law.
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