Application Support Specialist

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Job Title: Application Support Analyst 
Location: Hybrid (2–3 days onsite per week) – Kansas City, MO
Contract Duration: 12 months
 

Position Overview
We are seeking a proactive and technically adept Application Support Analyst. This role is essential to ensuring continuity and support during a major organizational acquisition. The analyst will support several critical applications, including Fiserv FraudGuard, Cash Vault, and teller/cash recycler systems, and will work closely with internal business partners and IT team members to monitor performance, troubleshoot incidents, and fulfill reporting requests.

Key Responsibilities
Application Support & Incident Management

• Monitor, triage, and resolve incidents across multiple enterprise applications.
• Provide tier-2 support for systems including:
• FraudGuard – Investigate discrepancies in check transactions and collaborate with business units to confirm fraud indicators.
• Cash Vault – Support the inventory management platform used across branches.
• Teller and Cash Recyclers – Troubleshoot hardware/software interactions, particularly issues with machines dispensing cash.

Reporting & Analytics

• Respond to ad-hoc reporting requests using SQL and other tools.
• Support and potentially expand existing BI reporting capacity.
• Maintain accuracy and clarity in data extracted from production systems for business partners.

Collaboration & Communication

• Serve as a liaison between IT and business stakeholders, ensuring clear understanding of system issues and resolutions.
• Take initiative to identify gaps or offer help across application teams during high-demand periods.

Required Skills & Qualifications

• 3–5 years of experience in a technical application support or systems analyst role.
• Proficient in SQL (required for daily reporting and issue analysis).
• Experience with Unix/Linux scripting.
• Splunk experience is highly preferred, as it is used daily for troubleshooting and log analysis, but it is not required.

• Previous experience supporting or working with Fiserv FraudGuard is a huge plus, but not required.

• Excellent verbal and written communication.
• Strong initiative and problem-solving mindset.
• Comfortable operating independently and collaboratively in a fast-paced support environment.
• Willingness to dive into support tasks rather than development.
• Familiarity with Java, JavaScript, .NET, C#, and C++ is nice to have, but not required.

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