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Job Title: Application Support Analyst
Location: Hybrid (2–3 days onsite per week) – Kansas City, MO
Contract Duration: 12 months
Position Overview
We are seeking a proactive and technically adept Application Support Analyst. This role is essential to ensuring continuity and support during a major organizational acquisition. The analyst will support several critical applications, including Fiserv FraudGuard, Cash Vault, and teller/cash recycler systems, and will work closely with internal business partners and IT team members to monitor performance, troubleshoot incidents, and fulfill reporting requests.
Key Responsibilities
Application Support & Incident Management
- Monitor, triage, and resolve incidents across multiple enterprise applications.
- Provide tier-2 support for systems including:
- FraudGuard – Investigate discrepancies in check transactions and collaborate with business units to confirm fraud indicators.
- Cash Vault – Support the inventory management platform used across branches.
- Teller and Cash Recyclers – Troubleshoot hardware/software interactions, particularly issues with machines dispensing cash.
Reporting & Analytics
- Respond to ad-hoc reporting requests using SQL and other tools.
- Support and potentially expand existing BI reporting capacity.
- Maintain accuracy and clarity in data extracted from production systems for business partners.
Collaboration & Communication
- Serve as a liaison between IT and business stakeholders, ensuring clear understanding of system issues and resolutions.
- Take initiative to identify gaps or offer help across application teams during high-demand periods.
Required Skills & Qualifications
- 3–5 years of experience in a technical application support or systems analyst role.
- Proficient in SQL (required for daily reporting and issue analysis).
- Experience with Unix/Linux scripting.
- Splunk experience is highly preferred, as it is used daily for troubleshooting and log analysis, but it is not required.
- Previous experience supporting or working with Fiserv FraudGuard is a huge plus, but not required.
- Excellent verbal and written communication.
- Strong initiative and problem-solving mindset.
- Comfortable operating independently and collaboratively in a fast-paced support environment.
- Willingness to dive into support tasks rather than development.
- Familiarity with Java, JavaScript, .NET, C#, and C++ is nice to have, but not required.