Operations Specialist – Columbus

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Position Overview

The Operations Specialist  supports daily financial services operations, including transaction processing, system monitoring, reporting, and risk-related activities. This role works closely with senior team members to ensure tasks are completed accurately, efficiently, and in alignment with service level expectations. This is a hands-on opportunity to contribute immediately while gaining valuable experience in a fast-paced operations environment.

Key Responsibilities

• Process assigned cases with a high level of accuracy while meeting established SLAs
• Escalate complex or unresolved issues to appropriate team members or leadership
• Assist with system upgrades, enhancements, and testing efforts
• Identify and recommend process improvements to increase efficiency and reduce risk
• Support additional operational tasks and project-based work as needed
• Handle incoming calls, resolve inquiries, and route issues to the appropriate teams to ensure excellent service

Required Qualifications

• High School Diploma, GED, or equivalent
• Proficiency in Microsoft Office and general computer applications
• Strong verbal and written communication skills
• High attention to detail with strong analytical abilities
• Ability to work collaboratively with team members and cross-functional partners
• Strong interpersonal skills and adaptability in a contract-based role

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