Heitmeyer Consulting

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Job Title: Application Support Analyst – Lead
Location: Dallas, TX

Job Summary

Our client, a growing bank in Phoenix is looking to build their application support team. This team partners with various business partners both internal and external to provide support of incident management, problem resolution and escalation. 

We are hiring at all levels, both entry level and experienced professionals are encouraged to apply! If you are interested in growing in your career and joining a collaborative  team this is the role for you! 

Ideal candidates have a degree in IT related field and are driven to grow their IT career. Those who thrive in a fast paced environment and enjoy working with customers (both internal and external)  and have a customer centric mindset. 

As the lead, you will be responsible for owning specific applications end to end for support. You will be providing complex technical support for dedicated applications and assigning cases to analysts on your team! Ideal Lead candidates should have 5+ years of experience with a desire to lead and grow in their career!

Job Description

  • Lead dedicated team of Application Support Engineers
  • Provide application support to assigned application
  • Work cross functionally with internal stakeholders
  • Collaborate with external vendors on problem or incident resolution and research
  • Support product releases 
  • There will be an on-call component to this role and the team on a revolving basis. 
  • Provide ongoing support to assigned applications. 

Required Skills/ Qualifications

  • 5+ years related experience 
  • Bachelors degree in IT related field or equivalent work experience
  • Strong Communication skills
  • strong organizational skills
  • Team player
  • Ability to work in fast paced environment 
  • Desire to succeed and help those around you

 

Heitmeyer Consulting is an equal opportunity employer and we encourage all qualified candidates to apply.  Qualified applicants will be considered without regard to minority status, gender, disability, veteran status or any other characteristic protected by law.

 

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