Heitmeyer Consulting

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Job Title: Payment Operations Manager              

Location:  100% Remote

Heitmeyer Consulting is currently hiring a Payment Operations Manager to join one of our bank clients.  This individual will be a key contributor and stakeholder in developing payment strategy and providing oversight of operational functions in the Payment Operations group.  This candidate will have superior partnering skills with both internal teammates and with critical third parties.  They will be an expert in compliance and regulations and will be responsible for ensuring payment operations are compliant, to manage issues, and to mitigate identified risks.  The Payment Operations Manager will achieve and maintain an environment that is effective in delivering ongoing operations excellence and customer satisfaction.  The selected candidate will possess the following skills:


  • Establish framework for management and execution of payment operations including process requirements, design and execution
  • Shape and develop the payment operations long term strategic plan aligned to the company's plan
  • Develop / execute new strategies
  • Work closely with internal and external partners
  • Understand emerging technologies and define direction of overall payments strategy in the organization
  • Leverage operational efficiencies to improve customer experience
  • Oversee management of day-to-day Wire and ACH operations to meet established service level agreements and regulatory standards
  • Oversee management of the Dispute Management process for Debit Card, ACH, and P2P claims while ensuring all established service level agreements and regulatory standards are met
  • Responsible for Debit Card management in the organization – inclusive of card inventory, conversions, and vendor management
  • Manage Item Processing for remote capture channels such as mobile and ATM deposits
  • Build and maintain a high performing, motivated team, providing leadership, coaching and direction

Required Skills

  • Bachelor’s Degree or work equivalent experience required
  • Minimum 10 years in financial services with a strong background leading payment and related bank operations functions
  • Experience with money movement, payments and credit related regulations
  • Accredited ACH Professional (AAP) certification required or exam scheduled within 6 months of hire
  • Track record shaping strategy and leading execution for functions in a highly regulated financial services environment
  • Command of Bank Secrecy Act, OFAC rules, NACHA procedures, Reg E Claims/VISA Zero Liability, and Deposit Regulation
  • Experience with P2P service such as Zelle
  • Understanding of Real-Time Payments and other emerging capabilities
  • Knowledge and accumulated experience with payments best practices, payment system delivery channels, and payment technologies
  • Capable of handling multiple complex problems and business line initiatives while overseeing day-to-day operations
  • Thrives on initiating, building, and cultivating strong authentic relationships inside and outside the organization; highly collaborative
  • Ability to analyze and partner with groups outside of direct organizational lines to ensure optimal end to end process
  • Experience in successful change management and the ability to lead an operations organization through significant change while not disrupting daily operations
  • Very strong communication skills, both written and verbal, including the ability to develop concise and effective communications tailored to specific audience

Preferred Qualifications

  • Minimum 8 years of employee management experience preferred
  • Demonstrated experience interacting with and leading responses with Regulators preferred

Heitmeyer Consulting is an equal opportunity employer and we encourage all qualified candidates to apply.  Qualified applicants will be considered without regard to minority status, gender, disability, veteran status or any other characteristic protected by law.

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