Heitmeyer Consulting

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Job Title: Production Support Engineer

Location:  100% remote

Heitmeyer Consulting is currently hiring a Production Support Engineer to join one of our bank clients.  This individual will manage and maintain applications that are in production. They will be on call on a rotational basis in an effort to reduce the impact of production issues.  There will be a need to interact by various stakeholder and users.  The selected candidate will possess the following skills:


  • Owns the overall health, performance, and availability for one or more environments, applications or platforms
  • Uses sound technical skills to troubleshoot application and infrastructure issues and bring resolution to these issues in a timely manner
  • Provides leadership and oversight for day-to-day issues/opportunities for all support items assigned.
  • Addresses critical issues based on service level agreements
  • Escalates high risk issues to management as needed
  • Identifies and implements continuous improvement ideas
  • Work closely with vendors to understand releases/patches
  • Monitor applications for vulnerabilities and take appropriate action to mitigate risk of these vulnerabilities.
  • Independently develops clean, maintainable, testable code for work assigned
  • Performs peer code reviews.
  • Provide On-Call production support as part of a rotation
  • Documents functions and changes to new or modified modules
  • Identifies and develops potential standards and best practices
  • Coordinates with Application Owners to prepare modules for production
  • Works with vendors, technology and business users to setup and support transmission of data to and from the Cloud computing site, security and performance
  • Identifies any concerns around architectural, infrastructure, and security policies and standards impacting large & small projects to PM or manager.

Required Skills:

  • Must have 3-5 years of production support experience
  • Working knowledge of software reliability management; ability to develop and use principles, methodologies and metrics that increase software product performance and reliability
  • Excellent written and verbal skills – Proactive communication a must
  • Ability to work with internal support teams, software vendor support teams, participate in projects, and work individually to accomplish tasks.
  • 3+ years of experience with Java Enterprise Edition, Spring Frameworks
  • 3+ years of experience with ETL tools like Abinitio
  • 3+ years of experience with SQL
  • 3+ years of experience with Shell Scripting

Preferred Skills:

Experience with Dynatrace or other monitoring tools

Exposure to financial domain

Experience with MQ series, Kafka

Experience with Anti Money Laundering applications

Experience with troubleshooting sessions including multiple teams

A willingness to learn new technologies

Heitmeyer Consulting is an equal opportunity employer and we encourage all qualified candidates to apply.  Qualified applicants will be considered without regard to minority status, gender, disability, veteran status or any other characteristic protected by law.

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