Heitmeyer Consulting

Job Title: Project Manager – ITSM
Location: Phoenix, AZ
Duration: 6 month contract to hire

Job Summary

Our client a growing bank is seeking an experienced Project manager to join their team. Ideal candidates have 5+ years of project management experience with any type of ITSM (IT Service Management) projects 

Job Description

Working directly for the ITSM team this ITSM Project Manager will work with key stakeholder in rolling out and driving various initiatives. Majority of project will be around ITIL related project but will be driving / enhance IT processes overall. 


  • Plans and coordinates all aspects of technical projects from initiation through delivery.
  • Manages project initiation activities that include identifying contractual obligations, client needs and goals, existing situation, necessary contacts, and access to existing information as needed.
  • Ensures requirements for internal technology projects align to operational standards. Develop alternate requirements or document exceptions as appropriate.
  • Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.
  • Identifies needed resources for projects, defines and assigns major project roles.
  • Coordinates activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope.
  • Manages project risks, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope and quality) are achieved. 
  • May manage the integration of vendor/subcontractor tasks, and track and review vendor/subcontractor deliverables, if appropriate for the project.
  • Serves as liaison between technical and non-technical teams

Required Skills

  • Extensive knowledge of project management standards, processes, procedures and guidelines
  • Knowledge of the industry project management best practices (i.e., Project Management Body of Knowledge – PMBOK)
  • Excellent analysis, problem-solving, team, conflict management and time management skills
  • Excellent verbal and written communication skills
  • Takes ownership with solid collaboration and communication skills to drive dates.
  • Understands the Project Lifecycle


Heitmeyer Consulting is an equal opportunity employer and we encourage all qualified candidates to apply.  Qualified applicants will be considered without regard to minority status, gender, disability, veteran status or any other characteristic protected by law.


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