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Location: 100% Remote (Must work EST hours)
Travel: periodically every 2 months
Duration: 18–24 months
Job Summary:
Our regional banking client has recently completed a major Oracle Cloud transformation, including the implementation of EPMS systems and a ledger revamp. As they transition from build to production to help ensure Fusion Data Intelligence delivers accurate internal and external reporting, we are in need of a Production Support Manager. The manager will oversee the smooth operation of Oracle Cloud modules and ensure uptime, managing access, and coordinating issue resolution.
Key Responsibilities:
- Oversee and ensure smooth operation of Oracle Cloud modules (FDI, EMCF, ERP, EPM, FCC feeds) and manage system access.
- Act as the primary contact for production issues, triaging incidents, coordinating resolution, and engaging technical teams as needed.
- Log, track, and manage issues using Oracle ticketing, Jira, or ServiceNow, maintaining clear documentation and best practices.
- Establish and enforce production support processes aligned with ITIL, ensuring consistent and reliable operations.
- Communicate with stakeholders and leadership during outages or escalations and coordinate with technology teams for upgrades or deployments.
Required Skills:
- Prior experience with Oracle Cloud implementations and production environments.
- Deep knowledge of Oracle Cloud modules, including FDI, EMCF, ERP, and EPM systems and an understanding how different modules interconnect
- Experience managing production systems, monitoring uptime, handling outages, and following ITIL best practices for incident, problem, and change management.
- Jira for defects and ServiceNow for production tickets – not a dealbreaker if they don’t have this but he said 90% of folks do.
- Strong coordination, triaging, and written/verbal communication skills
Heitmeyer Consulting is an equal opportunity employer, and we encourage all qualified candidates to apply. Qualified applicants will be considered without regard to minority status, gender, disability, veteran status, or any other characteristic protected by law.