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Heitmeyer has a banking client that has a need for a skilled Disputes Lead who will support the production team in handling fraud items across multiple financial instruments. The ideal candidate will have a deep working knowledge of the TRIPS platform along with operational expertise in fulfilling all regulatory and compliance requirements.
Top Required Skills:
- 5+ years of experience as a Disputes leader utilizing TRIPS (Dispute system from Deluxe) to capture processes and documentation for handling of Debit Card, ACH, Zelle and Check fraud actions.
- Strong working knowledge of associated regulatory impacts – especially Reg E (Electronic Fund Transfers) in handling payment disputes associated with money movement along with Nacha rules.
- Excellent communication and ability to evaluate current state and recommend improvements along with automation opportunities.
- Strong background collaborating with teams across the Payment Technology and Fraud Operation organizations.
- Independent resource with strong analytical, critical thinking and problem-solving skills who can communicate well through strong interpersonal skills.
Nice-to-have:
- Prefer strong leader who is comfortable with being primary support for team even though won’t have direct management responsibility.
Top Responsibilities:
- Handle ongoing operational support for organization in handling Disputes and Recovery processes for fraud cases – Debit Cards, ACH, Zelle, Checks.
- Serve as SME with TRIPS along with regulatory impacts and decision making to support critical compliance requirements including Reg E and Nacha guidelines.
- Work closely with Fraud Operations and Payment Technology team in evaluating requirements and aligning documentation.
- Support compliance with all Reg E requirements and associated regulatory impacts.
Heitmeyer Consulting is an equal opportunity employer, and we encourage all qualified candidates to apply. Qualified applicants will be considered without regard to minority status, gender, disability, veteran status or any other characteristic protected by law.