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Job Title: Sr. Segment Risk Manager – Treasury Management Products
Job Summary:
Heitmeyer Consulting is currently seeking a Sr. Segment Risk Manager – Treasury Management Products for a direct hire or contract-to-hire opportunity with one of our financial services clients. This individual is responsible for establishing and strengthening first line risk management across the bank’s Treasury Management product suite. This role addresses a critical gap in end-to-end risk ownership for TM products, including wires, ACH/NACHA, Remote Deposit Capture (RDC), Positive Pay, and Merchant Services.
The individual will identify, assess, monitor, and mitigate operational, fraud, compliance, and financial risks across Treasury Management offerings while enabling safe product usage and growth. This role requires hands-on knowledge of how TM products function operationally and how risk manifests across the full lifecycle, from product design and onboarding through transaction execution and exception handling
Key Responsibilities:
- Serve as a first line risk partner supporting the full card portfolio, including credit, debit, charge cards, rewards programs, and related initiatives.
- Develop, implement, and maintain comprehensive risk management practices for credit and debit card portfolios, ensuring alignment with enterprise and segment risk frameworks.
- Partner with the payments credit risk team to establish and monitor risk appetite, credit policies, controls, and exposure limits for card products.
- Quickly develop a deep understanding of the existing card portfolio, including product structure, customer usage, rewards, pricing, and growth strategies.
- Actively identify end-to-end process and control gaps across the card lifecycle, from product design and marketing through underwriting, servicing, rewards, and collections.
- Assess and challenge business practices where intended product design differs from execution, such as marketing or rewards discrepancies (for example, intended 2 percent cash back versus marketed 3–5 percent offers), and partner with stakeholders to remediate risk.
- Monitor key portfolio performance indicators including delinquency trends, losses, charge-offs, fraud trends, and macroeconomic impacts.
- Work closely with the Enterprise Fraud team to ensure fraud monitoring tools and detection strategies are appropriate for the card portfolio and support enhancements as needed.
- Partner with underwriting and collections teams to evaluate credit strategies, improve loss mitigation, and support portfolio optimization.
- Lead or support investigations, root cause analyses, and remediation planning for risk events, fraud incidents, or control breakdowns.
- Represent segment risk in product development, change management, and growth initiatives to ensure expansions or enhancements align with risk appetite.
- Support growth by partnering closely with the card business leadership and Mark Ward to enable prudent expansion, customer acquisition, and inactive product revitalization.
- Provide risk input and advisory support in leadership discussions, working sessions, and decision-making forums.
- Support the development and maintenance of policies, procedures, and controls to ensure consistent execution across the business.
- Ensure compliance with applicable banking regulations, card network rules, and industry standards, including Reg Z, Reg E, PCI DSS, and Visa/Mastercard requirements.
- Support internal audits, regulatory exams, and external reviews related to card programs.
- Partner with data and analytics teams to enhance reporting, early warning indicators, and portfolio monitoring capabilities.
- Participate in quarterly Risk and Control Self-Assessments and support ongoing risk governance activities.
Basic Qualifications:
- 7+ of experience in Treasury Management, operations risk, payments risk, fraud risk, or related banking roles.
- Strong working knowledge of Treasury Management products and transaction flows, including wires, ACH/NACHA, Remote Deposit Capture, Positive Pay, and Merchant Services.
- Demonstrated experience managing or overseeing risk in transaction-based banking products.
- Strong understanding of operational risk, fraud risk, and compliance considerations associated with high-dollar and high-volume payment activity.
- Knowledge of NACHA rules, wire transfer processes, funds movement controls, and exception handling practices.
- Experience working in a first line risk role preferred; strong second line experience may be considered with deep Treasury Management product knowledge.
- Ability to quickly assess existing processes, identify gaps, and recommend practical risk mitigation strategies.
- Strong analytical, organizational, and critical thinking skills with the ability to manage multiple priorities.
Heitmeyer Consulting is an equal opportunity employer and we encourage all qualified candidates to apply. Qualified applicants will be considered without regard to minority status, gender, disability, veteran status, or any other characteristic protected by law.