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Location: 100% remote. Must work EST hours
Role Overview
We are seeking a senior, design?oriented Business Systems Analyst to support a high?visibility debit card processing conversion to Fiserv. This role goes well beyond traditional requirements gathering. The ideal candidate will act as a designer and translator, bridging business, technical, and vendor teams to deliver a stable, well?designed debit processing solution.
This is a critical role supporting a complex, high?risk conversion where deep debit domain expertise, strong design thinking, and confident communication are essential.
Key Responsibilities
- Own and create end?to?end debit solution designs across internal systems, Fiserv platforms, and card networks.
- Create and validate:
- System interaction diagrams (issuer systems ? Fiserv ? card networks ? merchants)
- Data?mapping designs (field?level mappings, codes, reason codes)
- Make design decisions that balance:
- Business needs
- Fiserv platform constraints
- Risk and regulatory considerations
- Customer experience and impact
- Act as the primary liaison and translator between business stakeholders, technology teams, and Fiserv during the conversion.
- Lead conversion?focused analysis, including:
- Pre?cutover, dual?run, and post?cutover designs
- Error handling, exception flows, and fallback scenarios
- Proactively identify risks and mitigate issues related to:
- Authorization and settlement failures
- Posting errors
- Customer impact and Reg E considerations
- Create clear, high?quality documentation to support:
- System design reviews
- Test planning and execution
- User Acceptance Testing (UAT)
- Actively participate in and support UAT execution and defect resolution.
Must?Have Qualifications
- 12+ years of experience as a Business Systems Analyst or equivalent role
- Demonstrated experience going beyond documenting requirements and acting as a solution designer
- Deep understanding of debit card processing, including:
- Authorization, clearing, and settlement flows
- POS vs. ATM transactions
- PIN vs. signature debit
- Stand?in processing
- Card network flows (Visa, Mastercard, STAR, NYCE, etc.)
- Fraud, disputes, chargebacks, and transaction reversals
- Proven ability to produce and defend design artifacts, including:
- End?to?end debit transaction process flows
- System interaction diagrams
- Detailed data?mapping documentation
- Conversion?state designs (pre?cutover through post?cutover)
- Error?handling and exception?flow designs
- Excellent verbal and written communication skills
- Must be confident, articulate, and able to lead conversations
- This is not a role for a wallflower or a passive/meek personality
Nice?to?Have Skills
- Jira and Confluence
- Zephyr or other test management tools
- Experience supporting or coordinating automated testing
Heitmeyer Consulting is an equal opportunity employer, and we encourage all qualified candidates to apply. Qualified applicants will be considered without regard to minority status, gender, disability, veteran status, or any other characteristic protected by law