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ServiceNow Platform Engineer
The ServiceNow Platform Engineer provides senior-level technical leadership for the design, development, administration, and support of the ServiceNow platform. This role will improve platform stability, security, performance, and overall user experience while helping business and technology teams maximize the value of ServiceNow.
Key Responsibilities
- Design, configure, develop, and support ServiceNow applications and platform capabilities.
- Troubleshoot complex platform issues and identify opportunities to improve processes, performance, and user experience.
- Manage platform security, including users, groups, roles, relationships, and ACLs.
- Monitor platform performance, identify technical debt, and implement ServiceNow best practices.
- Develop and maintain enterprise reporting strategies and platform-wide reporting.
- Partner with technology and business teams to translate requirements into scalable ServiceNow solutions.
- Provide technical guidance, training, and knowledge transfer to internal teams and business partners.
- Create and maintain technical documentation, procedures, and job aids.
- May lead technical projects and mentor less-experienced team members.
Basic Qualifications
- Bachelor’s degree or 4+ years of equivalent experience.
- 5+ years of experience in application development, ITSM, and ServiceNow.
- Strong understanding of object-oriented programming.
- Hands-on experience with ServiceNow configuration, development, and administration.
Preferred Qualifications
- Experience with one or more ServiceNow modules: ITSM, CSM, HRSD, SecOps, GRC/IRM, SAM, ITBM, or ITOM.
- Experience with ServiceNow User Experience, Service Intelligence, or Service Experience tools.
- Experience with REST APIs, web services, and JSON.
- Strong understanding of ServiceNow architecture, integrations, security, and technical debt remediation.
- Experience working in large enterprise or financial-services environments.