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Overview:
We’re seeking a Business Analyst to provide operational and systems support across Commercial Loan Services, including loan booking, collateral, agency, SBA, and maintenance functions. Ideal candidates will have hands-on experience in commercial loan operations and a focus on driving process and system improvements.
Key Responsibilities:
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Support day-to-day operations, troubleshoot issues, and provide guidance to front-line staff.
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Act as SME for commercial loan systems (e.g., AFS Vision, FIS ACBS).
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Document requirements and translate into functional specs.
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Lead small to mid-size projects and coordinate testing (SIT, UAT).
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Identify and implement process enhancements and automation opportunities.
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Collaborate with Technology, Risk, and Business teams on cross-functional initiatives.
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Maintain documentation, track timelines, and provide status updates.
Qualifications:
Required:
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Bachelor’s + 3 years banking ops experience or HS Diploma + 5 years.
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2+ years as a Business Analyst in a banking environment.
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3+ years in commercial lending or business banking operations.
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Strong problem-solving, communication, and organizational skills.
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Proficiency in Microsoft Office (Excel, Word, Access, Visio).
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Experience in high-volume, deadline-driven production environments.
Preferred:
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Familiarity with AFS Vision and/or FIS ACBS.
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Reporting experience with SQL, Tableau, Crystal Reports, or SAS.
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Exposure to tools like JIRA, Confluence, or MS Project.