Business Analyst

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Overview:

We’re seeking a Business Analyst to provide operational and systems support across Commercial Loan Services, including loan booking, collateral, agency, SBA, and maintenance functions. Ideal candidates will have hands-on experience in commercial loan operations and a focus on driving process and system improvements.

Key Responsibilities:

• Support day-to-day operations, troubleshoot issues, and provide guidance to front-line staff.

• Act as SME for commercial loan systems (e.g., AFS Vision, FIS ACBS).

• Document requirements and translate into functional specs.

• Lead small to mid-size projects and coordinate testing (SIT, UAT).

• Identify and implement process enhancements and automation opportunities.

• Collaborate with Technology, Risk, and Business teams on cross-functional initiatives.

• Maintain documentation, track timelines, and provide status updates.

Qualifications:

Required:

• Bachelor’s + 3 years banking ops experience or HS Diploma + 5 years.

• 2+ years as a Business Analyst in a banking environment.

• 3+ years in commercial lending or business banking operations.

• Strong problem-solving, communication, and organizational skills.

• Proficiency in Microsoft Office (Excel, Word, Access, Visio).

• Experience in high-volume, deadline-driven production environments.

Preferred:

• Familiarity with AFS Vision and/or FIS ACBS.

• Reporting experience with SQL, Tableau, Crystal Reports, or SAS.

• Exposure to tools like JIRA, Confluence, or MS Project.

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