Lead Network Engineer

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Job Title: Principal Engineer Lead – Network Operations

Job Summary:

We are seeking a highly skilled Principal Engineer Lead – Network Operations to provide 24×7 technical leadership and support for Enterprise Network infrastructure. The ideal candidate will bring deep expertise in Ansible network automation, advanced troubleshooting, and hands-on experience with a wide range of network technologies and protocols. You will play a key role in driving operational excellence, incident response, and network automation initiatives in a complex and evolving enterprise environment.

Key Responsibilities:

• Lead Major Incident Support efforts, coordinating cross-functional teams during critical network outages to ensure rapid resolution and clear communication.

• Troubleshoot and resolve complex network issues escalated from Tier-1 and Tier-2 support teams.

• Conduct Root Cause Analyses (RCA) and drive corrective action implementation post-incident.

• Collaborate with Platform Engineering teams to align network operations with broader infrastructure and development initiatives.

• Develop and maintain technical documentation in alignment with Change Control and project management procedures.

• Design and implement network automation workflows using Ansible, APIs, and Python scripting to enhance operational efficiency.

• Mentor and train team members, promoting a culture of continuous learning.

• Provide after-hours and on-call support as required.

• Stay current on hardware, software, and emerging networking technologies and recommend improvements.

Must-Have Qualifications:

• 5+ years of experience supporting enterprise-level network infrastructure, including routers, switches, firewalls, load balancers, VPNs, DNS, and wireless systems.

• Advanced expertise in Ansible for network automation is required.

• Strong knowledge of network programmability using APIs, Ansible, and/or Python scripting.

• In-depth knowledge of dynamic routing protocols (e.g., BGP, OSPF).

• Experience with network security tools, including Palo Alto firewalls and Cisco ISE (NAC).

• Hands-on experience with Software Defined Networking (SDN) technologies such as SD-WAN, Cisco DNAC, NDO, and ACI.

• Strong working knowledge of UNIX/Linux operating systems.

• Proficient in SNMP, API-based monitoring, and SIEM tools like Splunk.

• Demonstrated ability to support and architect across multiple infrastructure technologies.

• Excellent troubleshooting and root cause analysis skills.

• Familiarity with industry best practices and internal policy compliance (e.g., HNB policies).

Nice-to-Have Qualifications:

• Experience in Agile/Kanban teams and alignment with ITIL practices.

• Knowledge of cloud networking in AWS, Azure, or GCP.

• Experience working in enterprise environments, preferably in banking or financial services.

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