Digital Product Owner

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About the Role:

We’re seeking a strategic and customer-obsessed Digital Product Manager to lead the development of digital experiences that deepen customer relationships and drive engagement across our ecosystem. You’ll be responsible for defining and owning product strategy for major workstreams (epics), crafting business cases, sequencing initiatives, and driving alignment across teams before transitioning ownership to peer teams for execution.

This role sits within our Digital Storefront team, which focuses on helping customers easily discover, evaluate, and access financial products that best fit their needs — with an emphasis on money movement capabilities and guided product selection journeys.

Key Responsibilities:

• Identify customer problems and translate them into hypotheses and testable solutions

• Own the strategy and business case development for key product workstreams (epics)

• Sequence initiatives and drive cross-functional alignment and approvals

• Partner closely with design, technology, and operations teams to ensure smooth handoffs and delivery

• Optimize the digital storefront experience — improving how offers are prioritized, displayed, and selected by customers

• Influence the underlying tech stack powering our offer delivery and selection pathways

• Support initiatives that enhance connections between customers and employees — including integrations for scheduling callbacks or appointments

• Stay close to customer behavior and feedback to inform roadmap priorities

• Advocate for innovative solutions grounded in data and experimentation

Preferred Experience & Skills:

• 3–7 years of experience in digital product management, product strategy, or a related field

• Proven ability to turn customer problems into actionable product strategies

• Experience crafting business cases and influencing stakeholders across levels

• Familiarity with Salesforce and light customer engagement integrations (e.g., “call me back” or appointment scheduling tools)

• Experience with or interest in the financial services or retail industry is a plus

• Understanding of or curiosity about systems supporting money movement, offer delivery, and customer experience flows

• Strong communication skills with a bias for action and collaboration

• Ambitious, self-starter mentality — ideal for someone early in their career and looking to grow fast

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