ServiceNow BSA – Commercial Servicing Onboarding

• Strong experience gathering requirements, documenting processes, and writing user stories.
• Strong ServiceNow experience with either FSO/SFO or CSM modules 
• Understanding of automating workflows and integrations within ServiceNow
• Treasury Management Knowledge and understanding of commercial Service Onboarding (i.g. set up wires, ACH, positive pay, etc.) and related downstream processes.

 
Nice-to-Have

• Bottomline API experience – Knowledge of Bottomline integrations is a significant plus.
• Experience with Jira

 
Top Responsibilities

• Work with product management to define requirements on what needs to be built and why.
• Map workflows by outlining Commercial Service Onboarding (i.g. set up wires, ACH, positive pay, and other commercial services) and automation processes in ServiceNow 
• Build simple analysis models and task flow diagrams.
• Capture fields, states, SLAs, and dependencies in CSM/FSO tables for consistent implementation.
• Identify downstream systems and specify REST endpoints for automation
• Write requirements and convert them into Jira epics and features.
• Partner with developers to create ATF test cases as part of “Definition of Done.”

Heitmeyer Consulting is an equal opportunity employer, and we encourage all qualified candidates to apply. Qualified applicants will be considered without regard to minority status, gender, disability, veteran status, or any other characteristic protected by law