Solution Architect – Service Now

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Role Summary
The Principal Architect plays a key role in shaping and guiding enterprise architecture across projects, with a focus on the ServiceNow platform and its integrations. This role leads solution design, ensures alignment with business and IT strategies, and drives standards, governance, and long-term technology direction.

Key Responsibilities

• Lead architecture design and solution modeling across projects
• Define and promote enterprise architecture principles, standards, and best practices
• Analyze business needs and translate them into scalable technology solutions
• Evaluate current systems to identify gaps and recommend improvements
• Design and guide ServiceNow architecture, including platform capabilities and integrations
• Establish and enforce governance to ensure architectural compliance
• Develop and maintain application and technology roadmaps
• Oversee solution implementation and ensure alignment with architecture standards
• Support product selection and standardization efforts
• Collaborate with project teams to align solutions with enterprise architecture
• Assess organizational and financial impacts of architecture decisions
• Produce clear architecture documentation and artifacts
• Partner with program/project management teams to ensure delivery alignment

Required Qualifications

• Bachelor’s degree
• 5+ years of experience across multiple IT disciplines (e.g., architecture, development, infrastructure, middleware, or databases)
• Experience in service-oriented or distributed architectures
• Strong understanding of ServiceNow, including platform architecture, CMDB, integrations, security, and release management

Preferred Qualifications

• 3+ years of experience as a Solution Architect
• 3+ years leading technical or architecture initiatives
• 3+ years working with the ServiceNow platform
• Broad architecture experience across business, application, data, and infrastructure domains
• Proven experience designing large-scale, enterprise solutions
• Strong communication and stakeholder management skills
• Ability to manage multiple priorities and work effectively in complex environments

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