ServiceNow Data Analyst

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Heitmeyer Consulting currently has an opportunity for a ServiceNow Data Analyst. This is four days onsite and one day remotely in Phoenix, AZ. Cannot use agencies for this position because the client is looking to hire someone on directly.

Key Responsibilities

• Performance Analytics & Reporting: Create and maintain interactive dashboards, scorecards, and KPIs to track ServiceNow performance.
• Data Analysis & Visualization: Extract, clean, and analyze data from ServiceNow and other systems (e.g., ITSM, CMDB).
• Stakeholder Collaboration: Collaborate with cross-functional teams (IT, HR, Finance) to identify trends, patterns, and insights to improve operational efficiency.
• Data Governance: Ensure data quality and accuracy, identifying anomalies or inconsistencies in ServiceNow data.

Must have:

• ServiceNow
• CMDB experience
• Technical background but understand the makeup of data within ServiceNow
• Need to know how to analyze data – must have the following 3 things:
  • Certification
  • Attestation
  • Validation

Nice to have:

• ITIL Framework
• Banking or Financial Institutions
• Good communication

Heitmeyer Consulting is an equal opportunity employer, and we encourage all qualified candidates to apply. Qualified applicants will be considered without regard to minority status, gender, disability, veteran status, or any other characteristic protected by law.
 

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