Manager – Account Analysis

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Job Title: Manager – Account Analysis Operations
Location: Kansas City, MO (Hybrid: On-site Tuesday–Thursday, Remote Monday & Friday)
Type: Contract-to-Hire

About the Role

We are seeking a dedicated and a Manager to join a specialized banking operations team responsible for account analysis within the commercial banking space. This is a high-impact, career-growth opportunity offering exposure across nearly every division of the bank. The role will initially support and eventually assume direct leadership of the account analysis team, serving as a key operational partner and potential successor to a long-standing leader in the organization.

Key Responsibilities

• Manage and develop the account analysis team, currently composed of four specialists, guiding their professional growth and ensuring operational excellence.

• Oversee complex commercial account setups, pricing structures, earnings credit calculations, and the integration of hundreds of bank services into the analysis system.

• Partner closely with leadership to improve rate management processes through automation and strategic problem-solving.

• Ensure timely data ingestion and reconciliation from multiple departments; act as point of contact to resolve service submission issues.

• Validate rates and pricing structures; perform quality control as part of monthly control performance monitoring.

• Collaborate with executive leadership, finance, compliance, and IT to support strategic initiatives and ensure operational integrity.

• Participate in recruiting, training, and transitioning team members, including leveraging support from remote operations staff.

Required Qualifications

• 7+ years of experience in banking operations or account analysis.

• Proven leadership experience managing teams in a high-pressure, data-intensive environment.

• Strong analytical, organizational, and quality control skills.

• Excellent verbal and written communication; able to collaborate across all levels of the organization.

• Comfortable balancing multiple complex systems and priorities with limited oversight.

• Familiarity with commercial banking products, pricing structures, and service integrations.

• Experience with Hogan mainframe systems (CIS, DDA, RPM) is a nice to have.  

• People-first leadership style with the ability to empower and motivate a high-performing team.

• Self-directed, solutions-oriented, and able to work with minimal micromanagement.

• Adaptable leadership style—knows when to be collaborative and when to be directive.

• A natural mentor who values team loyalty and is committed to employee development.

• Commitment to continuous process improvement and operational excellence.

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