Business Systems Analyst

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Business Systems Analyst Sr. (Technical Delivery)

Summary

The Business Systems Analyst Sr. serves as a liaison between business stakeholders and technology teams, leading complex initiatives that support strategic business objectives. This role combines business analysis, technical analysis, Agile delivery, data analysis, and production support to ensure successful implementation and operation of enterprise technology solutions.

The ideal candidate possesses strong analytical and technical skills, can translate business needs into technical requirements, and effectively partners with developers, architects, QA teams, cybersecurity teams, and business partners to deliver secure, scalable, and reliable solutions.

Key Responsibilities

Business & Technical Analysis

• Lead requirements gathering, analysis, and documentation for complex initiatives.
• Translate business needs into functional requirements, user stories, acceptance criteria, process flows, and technical specifications.
• Analyze application functionality, integrations, APIs, data flows, and system dependencies.
• Identify process improvements and recommend technology solutions.

Agile Delivery & Project Support

• Support Agile teams through backlog refinement, sprint planning, testing, and release activities.
• Track deliverables, dependencies, risks, and issue resolution.
• Collaborate with business and technical teams to ensure successful delivery of solutions.

Data, Integration & Reporting

• Perform data analysis and validation using SQL and reporting tools.
• Document data mappings, interface requirements, and integration specifications.
• Develop operational and ad hoc reports to support business decision-making.

Security, Compliance & Risk Management

• Partner with development and cybersecurity teams to address security vulnerabilities and remediation efforts.
• Ensure solutions meet regulatory, audit, privacy, and enterprise security requirements.
• Support risk assessments and compliance reviews.

Testing & Production Support

• Assist with test planning, user acceptance testing, and defect resolution.
• Support incident management, problem management, and root cause analysis.
• Develop operational procedures and support documentation.

Stakeholder & Vendor Management

• Serve as liaison between business units, technology teams, and third-party vendors.
• Facilitate meetings, communicate project status, and drive issue resolution.
• Mentor junior analysts and provide guidance on best practices.

Basic Qualifications

• Bachelor’s Degree in Information Systems, Computer Science, Business, or related field

OR

• 5+ years of Business Systems Analyst experience supporting enterprise applications and technology initiatives

Preferred Qualifications

Business Analysis

• Experience developing requirements, user stories, use cases, process flows, and data mappings.
• Strong facilitation, communication, and stakeholder management skills.
• Experience managing multiple priorities in a fast-paced environment.

Technical Skills

• Knowledge of SDLC, application architecture, and system integrations.
• Experience working with APIs, web services, microservices, and enterprise applications.
• SQL experience with the ability to analyze and validate data.
• Familiarity with cloud platforms (Azure, AWS).

Agile & DevOps

• Experience with Agile/Scrum methodologies.
• Proficiency with Jira, Azure DevOps, Confluence, or similar tools.
• Understanding of CI/CD and modern software delivery practices.

Security & Production Support

• Experience supporting vulnerability management and remediation efforts.
• Knowledge of application security, compliance, and regulatory requirements.
• Familiarity with monitoring and troubleshooting tools such as Dynatrace, Splunk, or AppDynamics.

Preferred Industry Experience

• Experience supporting enterprise applications in financial services or other highly regulated industries.

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